Refund Policy

Your Satisfaction Is Our Priority

At EVERGLOW®, we are committed to delivering premium wellness products with the highest quality standards. If you are not completely satisfied with your purchase, our refund process is designed to be simple, fair, and transparent.

We encourage customers to review the policy below before requesting a return or refund.

Eligibility

Who Is Eligible For A Refund?

To qualify for a refund, your request must meet the following conditions:

The refund request is submitted within our eligible return period.

The product is unused, unopened, and in its original packaging.

The item is returned with all original labels and accessories.

A valid order confirmation or proof of purchase is provided.

The product has not been damaged due to misuse or improper storage.

Products that do not meet these requirements may not qualify for a refund.

Exceptions

Items That Cannot Be Refunded

For health, hygiene, and safety reasons, the following items are generally not eligible for refunds:

Opened Or Partially Used Supplements

Products With Broken Safety Seals

Gift Cards And Promotional Items

Clearance Or Final Sale Products

Items Damaged After Delivery Due To Customer Handling

If you receive an incorrect or damaged product, please contact our support team as soon as possible so we can assist you.

Process

How The Refund Process Works

Our refund process is designed to be quick and hassle free.

Contact Support

Contact our customer support team with your order details.

Request Review

Our team will review your request and provide return instructions if your order qualifies.

Ship Product Back

Ship the eligible product back following the provided instructions.

Refund Processed

Once your returned item has been inspected and approved, your refund will be processed using the original payment method.

Timeline

When Will I Receive My Refund?

After we receive and inspect your returned product, refunds are typically processed within several business days.

The exact time for the funds to appear in your account may vary depending on your payment provider or financial institution.

If your refund has been approved but you have not received it within the expected timeframe, please contact your payment provider before reaching out to our support team.